Shipping & Handling…and FAQ

SHIPPING

What are DRINK OUR HI-G's shipping details?

We offer shipping rates based on USPS calculations and in support of the US Postal Services we trust that these rates are calculated correctly based on their knowledge of the package sizes we offer for our products. Please do not hesitate to contact us if you have concerns about the calculated rates.

 

PS: Please allow 2 to 3 business days for us to receive and process your order.

 

So, when will I receive my Loose Leaf Tea order?

The process is simple…You order, takes a few minutes.

  1. We handcraft all our tea blends with joy, within 1 to 3 business days (and orders placed after 6pm EST are processed the next business day).

  2. We schedule your shipping and our USPS carriers take it from there! A tracking number will come to your inbox once your shipment has been registered.

 

Where does DRINK OUR HI-G ship?

DRINK OUR HI-G currently ships to the entire United States of America and its Territories. You may experience longer delivery times when shipping to Hawaii and Alaska.

 

Why isn’t DRINK OUR HI-G everywhere around the world?

Thank you for asking! We are working on it as we speak!  Tag us @drinkourhig to let us know where you live!

 

Having problems with DRINK OUR HI-G’s tracking?

That sucks and we truly regret when that happens! Sometimes it can take the carrier 1-2 business days to register your shipment status, especially in these days of CoVID19. If your tracking number isn’t updating or working at all, don’t waste time, shake us up at info@drinkourhig.com  and we will have a solution.

 

Can I edit my shipping address?

If your order is shipping to an incorrect address, please email us at info@drinkourhig.com  and we’ll be glad to see what we can do based on the order you placed.

 

I have a random or weird question I want to ask your team at DRINK OUR HI-G.

It’s okay, we are here to listen! Email us at info@drinkourhig.com   and you will get a quick, personal reply asap.

Our Tea Products & Handling

Where can I find out more info about a DRINK OUR HI-G product?

You can learn all about our products when you hover over the product and click on “quick view, there should be information about the ingredients, benefits and details for brewing the tea blend, right there for you.

Questions, suggestions, or thoughts? Email us at info@drinkourhig.com   and let's chat.  

 

What health conditions are DRINK OUR HI-G products suitable for?

While we are not making clinical claims and do not profess to be clinicians, we use evidence based research to inform our customers of our benefits. There are quite a few blends out there and we appreciate it that you came to us. So email us at info@drinkourhig.com  with specific questions and also make sure to always consult with your doctor in case you are dealing with specific health conditions/medication issues.

Our products are organically grown and carefully handcrafted so what you see is what you get! No artificial coloring or flavoring! We use eco-friendly packaging and make it easy for you to reuse the packaging your products came in because we love the environment.

 

Where were your tea blends harvested?

Glad you asked! We source our teas from sustainable and ethical farmers and have relationships with our farmers through their companies who inform us, from Sudan to Rwanda, from Thailand to Turkey.

 

Will I see results with DRINK OUR HI-G? And if so when?

At our core we celebrate health and wellness and lead by acknowledging everyone has a different physical journey, uses a diverse combination of food and beverage products and honestly leads different lifestyles,  so timing of positive changes will vary from person to person. Read our customer reviews just to see how our customers all over are loving DRINK OUR HI-G.

 

Are the ingredients natural, non-GMO or organic in your Tea Products at Drink Our Hi-G?

DRINK OUR HI-G tea products are natural when they make sense, and non-GMO and organic when necessary.

 

Are DRINK OUR HI-G tea blends gluten-free and soy-free?

Yes. All our tea and tisane blends are gluten-free and soy-free.

 

Do DRINK OUR HI-G products contain essential oils, flavors or fragrances?

No. Our products do not contain essential oils, flavors or fragrances.

 

Where are tea blends for DRINK OUR HI-G sold?

At this time, we are only selling online at www.drinkourhig.com.

 

Do DRINK OUR HI-G products expire?

DRINK OUR HI-G products have a 1-year shelf life. Once the product is open it will last for 12 months. We recommend keeping your tea blends in dry places, stored in bags/containers that are sealed airtight.

 

Are there DRINK OUR HI-G tea products ingredients that are not included on the website or packaging?

No. Our product philosophy is to use only the tea ingredients we believe are necessary to make a quality tea or tisane blend. We value transparency, so all our ingredients are listed on our website and packaging.

 

I want to share a testimonial for DRINK OUR HI-G tea blends. Where do I send it?

We love to hear your experience and stories -- visit our tea blend pages to leave a review! 

You can find a space for review by scrolling down on each of the pages/subpages under:

https://www.drinkourhig.com/tea

 

I am interested in selling DRINK OUR HI-G tea blends.  Where do I obtain wholesale or affiliate information?

Currently, we do not offer our products for wholesale. 

We hope we have answered your main questions but if you have additional questions or concerns, do not hesitate to contact us at info@drinkourhig.com

Our Vision - A world where consumption of natural, and organic tea products is a daily routine.

 Self-Care starts with Tea

© 2020 Drink Our Hi-G, LLC.

1732 - 1st Avenue, #20243, New York, New York 10128

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